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Attention Customers: Please be aware of Telephone Scam Calls

Western Commerce Bank is aware that there is currently a large volume of Scam Calls in the areas that we serve our customers. Here are a few tips and examples that may help you avoid being scammed over the phone:

  • Don’t answer calls from numbers you don’t recognize. Bear in mind, however, that vishing scammers sometimes leave voicemails with a callback number. Do not call a number back without checking to see if it belongs to a business you know. Note that most businesses, like utility companies and government agencies will not call you unless they have contacted you by mail first.
  • Do not trust caller ID numbers. Criminals are routinely spoofing legitimate numbers of established companies and services.
  • If you are suspicious, even if you recognize the caller’s organization, hang up before you give out any information or do not answer. If you think the call might be legitimate, call back a number you’ve verified independently — do not use your callback function.
  • NEVER give out personal information, debit/credit card numbers, wire, or transfer money as a result of an unexpected or unsolicited call if you cannot validate the caller’s authenticity. Scammers can steal personal information from other sources and will use what they know to trick you into giving them more. The fact that a caller knows something about you or your company is not enough of a reason for you to trust them.
  • Remember that Western Commerce Bank, like many businesses, will never ask you for account details unless you call us first.

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